Terms of Service

1. Scope and contract language

(1) These Terms of Service ("Terms") govern all agreements between Muhamed Gaff ("we", "us", "mimeze") and you ("you", "customer") regarding the mimeze mobile application and website (together, the "Services") and any goods or services ordered through them, unless we explicitly agree otherwise.

(2) Our relationship with you is primarily documented in English to match the app experience. Where mandatory local law in your country prescribes disclosures in another language, those laws still apply.

(3) Your terms of purchase do not apply unless we expressly accept them in writing.

2. Operator and contact

Muhamed Gaff
Aachenerstraße 1325
50859 Cologne
Germany

Email: support@mimeze.app

3. Description of the Services

(1) mimeze lets you upload images, receive AI-assisted design suggestions, and — where available — order physical products (e.g. wall art, home textiles, and ceramic mugs) based on your content.

(2) Available features depend on the app version, website, and product descriptions at the time you place an order.

(3) AI-generated output is not professional design advice. We do not guarantee any particular aesthetic result or uniqueness of generated images.

4. Registration and account

(1) Where an account is required, you must provide accurate and up-to-date information.

(2) Keep your login credentials confidential and protect them from unauthorised use. Notify us immediately at support@mimeze.app if you suspect misuse.

5. User content and AI output

(1) You remain the owner of photos you upload. You grant us a licence for the duration of the agreement to process those materials as needed to provide the Services (including storage, transmission to processors such as print or AI infrastructure, and display in the app).

(2) You confirm you have the rights needed to use uploaded content and to order printed products derived from it. Third-party rights are unaffected.

(3) mimeze names and branding are ours.

6. Formation of contract (goods)

(1) Product displays in the app or on the website are invitations to order, not binding offers.

(2) By completing checkout, you submit a binding offer. We may accept it by order confirmation or by shipping the goods.

(3) Digital subscriptions or in-app purchases may additionally be governed by the applicable app store operator (e.g. Apple).

7. Prices, shipping, retention of title

(1) The prices shown at checkout apply. Where legally required, prices include applicable VAT.

(2) Shipping costs are shown separately before you complete the order, if applicable.

(3) Goods remain our property until paid in full.

8. Payment

Payments are processed by third-party providers (e.g. Stripe, Apple Pay). Their terms and privacy policies apply to payment processing. We do not store full card numbers.

9. Delivery and fulfilment

(1) Printing and shipping may be performed by fulfilment partners (e.g. Gelato and Prodigi Group) acting on our behalf. The fulfilment partner used may depend on product type, delivery country, availability, and production requirements.

(2) Stated delivery times are estimates unless we have explicitly committed to a binding date. Customs and carrier delays may occur.

10. Right of withdrawal (consumers)

(1) If you are a consumer within the meaning of EU or German law, you may have a statutory right to withdraw from distance contracts within 14 days of receiving the goods, where applicable.

(2) Important: The right of withdrawal may not apply to goods made to your specifications or clearly personalised (for example under Section 312g(2) No. 1 of the German Civil Code (BGB)). Custom prints based on your chosen or AI-generated artwork, produced after you order, may fall outside the withdrawal right. The applicable law in your country determines the exact outcome.

(3) Where a right of withdrawal exists, the withdrawal period is 14 days from the day you or a third party you nominate takes possession of the goods. To withdraw, send a clear statement to the contact details in section 2.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Muhamed Gaff, Aachenerstraße 1325, 50859 Cologne, Germany — Email: support@mimeze.app
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.

(4) Effects of withdrawal, refunds, and return costs follow applicable statutory rules where the right applies.

11. Warranty

Statutory warranty rights apply to defects in goods. Limitation periods follow applicable law (e.g. the German Civil Code where German law applies).

12. Liability

(1) We are liable without limit for intent and gross negligence, and under statutory product liability law where applicable.

(2) For ordinary negligence, we are liable only for breach of material obligations whose fulfilment is essential to the contract and on whose compliance you may reasonably rely ("cardinal duties"), limited to foreseeable, typical loss.

(3) The above limits do not apply to injury to life, body, or health, or to fraud or assumed guarantees, where mandatory law says otherwise.

13. Online dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/. We are neither obliged nor, as a rule, willing to participate in dispute resolution before a consumer arbitration board, unless we are legally required to or choose to do so in a specific case.

14. Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the country where you habitually reside remain unaffected.

(2) If you are a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is our seat, where permitted.

(3) If any provision of these Terms is invalid, the remaining provisions stay in effect.