Support
How can we help?
Having trouble with your account, an order, or the AI generation? Our team is here to assist you. Please reach out to us directly via email.
Direct Email Support
We typically respond within 24-48 hours.
support@mimeze.appFrequently Asked Questions
How long does shipping take?
Standard shipping usually takes 5-10 business days depending on your location. You will receive a tracking link once your order is dispatched.
Can I return my print?
Because each product is custom-made for your space, we only offer returns for items that arrive damaged. Please contact support with photos of the damage.
My photo won't upload!
Ensure your photo is in JPG or PNG format and under 10MB in size. If the problem persists, try a different internet connection or browser.
Last Updated: May 13, 2026